Welcome to our Help Center! We want to make sure you have all the information you need to have an amazing stay. Please find some common questions and answers below, or contact us anytime.
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General questions
How do you manage to offer these discounted rates?
What are confirmed reservations?
Confirmed Reservations are stays that have been booked by DVC Owners and are available for anyone to rent online through DVC Shop Rentals.
Do I need to be a DVC member to use DVC Shop Rentals?
No, you do not need to be a DVC member in order to use DVC Shop Rentals to book a discounted Disney vacation.
Do DVC rentals offer the same benefits as staying at a Disney resort?
Yes! A DVC rental is just like any Disney reservation. You’ll receive all of the same benefits and amenities as any Disney resort guest, with the added bonus of free parking.
Reservations
What are confirmed reservations?
Confirmed Reservations are stays that have been booked by DVC Owners and are available for anyone to rent online through DVC Shop Rentals.
What are custom reservations?
Custom Reservations are available stays at Disney resorts that will be booked through our DVC owners once the reservation is placed. In case that the reservation is not available anymore, you will receive a full refund.
How do I receive my confirmation number?
Your confirmation number will be emailed to you after you have booked your stay. Please keep an eye on your email inbox for it.
What do I do with my confirmation number?
Use your confirmation number to link your reservation to your personal My Disney Experience account. This will allow you to manage your reservation, view park hours, and make FastPass+ selections.
What if I need to cancel my reservation?
We understand that sometimes plans change. For more information about our guarantees, cancellation policies, and coverage options, please visit our Cancellations Page.
Payments
How do you manage to offer these discounted rates?
What are confirmed reservations?
Confirmed Reservations are stays that have been booked by DVC Owners and are available for anyone to rent online through DVC Shop Rentals.
Do I need to be a DVC member to use DVC Shop Rentals?
No, you do not need to be a DVC member in order to use DVC Shop Rentals to book a discounted Disney vacation.
Do DVC rentals offer the same benefits as staying at a Disney resort?
Yes! A DVC rental is just like any Disney reservation. You’ll receive all of the same benefits and amenities as any Disney resort guest, with the added bonus of free parking.